Hayden Travers

From starting out as a Customs runner in 1993 to connecting businesses with talent, shaping leadership appointments and bringing the industry together, one thing has never changed: freight is all about people.

 

After 33 years in freight forwarding, I've seen plenty of change, met some fantastic people and learned that the best opportunities often come from the relationships you build along the way.

 

My own journey began at Union Transport (later UTI and acquired by DSV), where Rod Leversedge gave me my start as a runner and Import and Export Air Freight operator. I was the second person in the Air Freight office, and Sharryn Park had the dubious task of teaching me the ropes! She was a brilliant mentor, with high expectations and a strong work ethic. We worked hard, had plenty of laughs, and built relationships that have stood the test of time. Some of the people I met back then are still clients today.

 

That early experience gave me a grounding in the industry that I still value. These days, as General Manager at Star Personnel, I'm on the other side of the recruitment process, working with freight forwarders to find great people and helping candidates discover what's next in their careers.

 

That's the part of my job I enjoy the most: opening doors.

 

It might be a young person landing their first job, an experienced professional ready for a new challenge, or someone stepping into a promotion that changes their earning potential and future prospects. Sometimes it's about finding a better work-life balance; sometimes it's about taking a big leap forward. Whatever the circumstances, being able to play a part in helping someone move forward is incredibly rewarding.

 

It's also a reminder of just how much opportunity there is within this industry.

 

I've watched technology transform the way we work, with better systems, greater efficiency and now AI changing the landscape again. Many traditional entry-level roles have been offshored to third-party providers or just no longer exist with the tech advancements. While the commercial benefits are understandable, fewer local entry points mean fewer opportunities for young people to get started, learn the ropes and build their careers here in New Zealand.

 

We need to be thinking about that now, not when the next generation of experienced professionals is suddenly in short supply.

My involvement with CBAFF has given me some great opportunities to contribute to the industry I care about. In 2023, I was entrusted with finding a new CEO from within the industry - a highly sought-after role that requires balancing members' expectations with the knowledge, experience and connections needed to lead the Federation. It was a real privilege to be involved, and I think Sherelle has done a great job.

 

Then there's getting behind bringing the CBAFF Trots Night back after a lengthy break – for me it is more than just organising a great night out. Our industry has always had a strong social side, but somewhere along the way, we've lost a little of that connection. Seeing 262 people come together this year to catch up, share a laugh and reconnect with colleagues was fantastic. The added bonus is that all the proceeds support Generation Future, helping create opportunities for the next generation. With room for up to 450 people, there's plenty of space for more of the industry to get involved next year -it is a great midyear social outing for your crew!

 

For anyone thinking about a career in freight forwarding, my message is simple: give it a go! No two days are the same. Freight forwarders are problem-solvers and facilitators at heart. Build your knowledge, take every opportunity to learn, and get out there and meet people. The career paths are diverse, the rewards can be significant, and the opportunities can take you around the world.